Customer and Guidance Specialist/Quality Assurance Support - Financial

Customer and Guidance Specialist/Quality Assurance Support

THE ROLE

My client is a FTSE 100 listed company in the financial industry currently seeking a Customer & Guidance/Quality Assurance Support Specialist to join their customer guidance team. The candidate will be involved in undertaking call observations, internal file vetting and checking processes in line with compliance requirements.

MAIN RESPONSIBILITIES

- Manage, coordinate and undertake call listening/observation requirements of the Guidance Team
- Manage and maintain the control documents used by the Guidance Specialists
- Deputising for the Regulatory and Technical Specialist
- Provide technical support and training to the Guidance Team as and when required
- Maintaining all call monitoring and file vetting are up to date, as well as maintaining all systems and records
- Ensuring all call observations and file checks undertaken compliantly undertaken

EXPERIENCE/SKILLS

- Regulatory background and understanding.
- Background as technical Financial Advisor/IFA (This role is guidance rather than advice)
- In depth experience working in the Financial Services industry
- QCF L4 qualified (or on track)