Customer Advisor - Flexible Shifts

Role: Customer Advisor

Salary: £18,530.00 per annum (pro rata) plus excellent benefits

Flexibility:Flexi-Time, Job Share (applications will be considered)

Working pattern: Mon-Fri 9.30am-5pm or 9:00am-4.30pm and can work some Saturdays

Location: Brighton

 

Make a real difference to our customers and communities

As a Barclays Customer Advisor, you'll play an exciting role in putting our customers first. This is a great way to play a more proactive role in the customer journey, as we'll look to you to take ownership for our customers' requirements by delivering an excellent service every time. You'll build genuine relationships, in a culture that encourages you to play an active role in your community by involving yourself in local events. This is a great opportunity to develop a wide range of high-level skills, and with time and commitment, you'll have the potential to progress your career within Barclays.

 

What you'll give our customers as a Customer Advisor

You'll be responsible for offering a consistent and outstanding level of customer service, building trust by engaging our customers and actively anticipating and meeting their needs. This means listening carefully, so you can do the right thing by confidently managing complex and emotive customer issues.

 

As well as building a strong understanding of our products, services and processes, you'll be creating memorable moments for our customers by ensuring they make informed decisions and achieve their ambitions. As a Customer Advisor, you'll also be using your specialist knowledge to coach and mentor the team, while managing the banking hall and taking escalations from less experienced colleagues.

 

If you have the ability to take on a wide range of responsibilities to ensure that everything runs smoothly for our customers, this role is for you.

 

What you'll get in return

Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today and the support to reach their biggest ambitions in the future.

 

What you'll need as a Customer Advisor

The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need experience of operating in a customer-facing role, delivering an excellent service. We're looking for motivated individuals who have the knowledge and confidence in our products and services to support and work as part of the team, along with the motivation to go above and beyond to develop their career. As a leading name in digital banking, you'll have a great opportunity to develop your interest in digital technology and learn new skills.

 

We will consider applications from job share applicant. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

 

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process