Customer Advisor - Financial Products & Services

Customer Advisor - Financial Products & Services As a Barclays Customer Advisor - Financial Products & Services, youll play a dynamic role in our retail operations, Mortgage Loan Services and Retail Processing team. Its all about handling a varied range of customer and product related processes, delivering an excellent service in a way that always treats our customers fairly. With significant training and development opportunities, this is a great role, where youll progress your career as part of a diverse and high-performing team, right in the heart of Manchester. As a Customer Advisor - Financial Products & Services, your main responsibilities will involve:* Resolving customer and colleague queries, dealing with unique and complex tasks and processing transactions, following our policies and procedures to deliver an excellent service that always puts our customer first* Managing financial and potentially emotional issues to negotiate fair and achievable repayment terms* Building relationships with colleagues across the business, collaborating to deliver a seamless customer experience* Proactively advising, coaching and supporting colleagues, sharing best practice to support their development* Participating in training programmes, developing the necessary knowledge and skills to progress your career As a Customer Advisor - Financial Products & Services, your skills and qualifications will include:* Proven experience in a customer-focused operational or service role, delivering an excellent service and strong attention to detail when working with high volumes of calls or emails* An understanding of the financial services market, preferably mortgage products and services, as well as customer behaviours and trends* A debt recovery or credit control background is desirable, but a genuine desire to develop both personally and professionally is essential* Strong interpersonal skills, the confidence to communicate with a wide range of audiences, and the sensitivity to handle potentially emotional issues* A creative approach to problem solving, and the ability to make effective decisions under pressure, supported by our policies and processes The Benefits: Our customers deserve the best. The same goes for our employees. Thats why at Barclays youll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. Thats not all. Well also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best. Our Values:All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity:We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation. On the move? Download our jobs app Barclays Jobs We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.