Customer Adviser- Part-time

The Business

Our goal is simple: to become the UK&lsquos most helpful and sustainable bank. It&lsquos all about putting customers at the heart of everything we do, making their lives easier and taking the stress out of banking. We&lsquore in a position to help our customers with everything that&lsquos important to them &ndash from day-to-day money matters to buying their homes, protecting their families and building their futures. And by getting this right, we&lsquore well on track to building the future of RBS too. For our people this also means the chance to develop their skills and take their careers in many different directions. Whatever you want to do and however you want to learn, we&lsquore here to help you reach the next level.

The Specialist Area

Our goal is simple: to become the UK&lsquos most Helpful and Sustainable bank. It&lsquos all about putting the customer at the heart of everything we do, making their lives easier and taking the stress out of banking. We&lsquore in a position to help our customers with everything that&lsquos important to them &ndash from day to day money matters to buying their homes, protecting their families or building their future. And by getting this right, we&lsquore well on track to rebuilding the future of RBS too.

All of this starts with having the right people on our team. People who share our belief that the customer comes first, are driven to go above and beyond what&lsquos expected and who let their enthusiasm shine through every day. People who are always professional in their work, but can engage with customers and talk to them like the individuals that they are.  We want our customers to be confident that they&lsquore making the right choices for themselves and their money, so to do this, we need to offer simple, straightforward help and advice. And by working as a team and making sure we&lsquore getting all of this right, we&lsquoll rebuild RBS into an organisation that everyone can be proud of &ndash where service is everything.

For our people this also means the chance to develop their skills and take their career in many different directions. Whatever you want to do and however you want to learn, we&lsquore here to help you take your career to the next level.

The Requirements

With a previous background in a sales and target driven environment, you&lsquoll build and maintain essential customer relationships, helping to retain and grow the customer base of your branch.  Keeping a full diary of appointments, you&lsquoll hold meetings with customers to undertake a personal review of their finances matching appropriate products and services to meet their needs consistently achieving your sales targets and all the while providing a straightforward, helpful service that lets your enthusiasm shine through.

The Rewards

Upon joining the team you will receive an attractive reward package of between £20,288 and £23,187 pa. (pro rata for hours worked)

You will also have the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business.

Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)

The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector, which means you can take it all as salary, use it to contribute to your pension or select from a great range of benefits.

This extensive range of benefits includes discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.

 Hours  

Part time hours (25 hours per week)
Permanent
Retail Hours Monday - Sunday 8.00 - 20.00
Some weekend work may be required
Your actual working hours will be discussed at interview
We have an extensive induction training programme to ensure you are able to meet the full requirements of the role. The induction training is run over a 3 week period and includes a number of workshops. All of these workshops are full time (5 days) and we require all attendees to attend all the workshops over this 3 week period.