CRM-System Administrator

CRM-System Administrator

We are pleased to present this opportunity to you on behalf of our client in Pfaffikon.

This is a great opportunity for you. As a CRM-System Administrator specialist you will be involved in a major project of the company and have good exposure to the business.

Veeva CRM & Data
You will act as the entry point for all the CRM & Data IT Admin needs for the Commercial Excellence, Sales & and Marketing departments
You will provide functional clarifications to End Users and Super Users and allocate products, samples and promotional material
You will administrate the calendar of the users in Veeva and also be engaged directly and regularly with our vendor to review open topics
You will administrate Data Requests and ensure validity together with Commercial Excellence and also manage customer & frequency targets for cycle plans
You will create and manager surveys, create and manage new lists and views
You will be checking data correctness in the system after data loading and prepare metadata files to be loaded in the required format and also provide data exports as required by the different departments
You will overview all existing jobs scheduled to transfer data within the systems and manage (lock/unlock) customer & account ratings & evaluations
You will ensure data quality coming from external systems
You will do Ad hoc Data preparation and Data QA for not interfaced objects
Configures the limits of samples for the Sales Force
Advanced user for all CRM Veeva enabled modules
Participates actively in enhancing our solution landscape
Pertaining the CRM Veeva area (L1 and L2 of support)
Participates in internal projects as a LOC IT representative

Business Intelligence BI
You will create or capture requirements for new local reports as requested by Commercial Excellence and/or performs changes to EUCan common
You will answer functional questions & advices end users on utilization of reports
You will supports BI Tool Training together with LOC's ComEx leads
You will actively participate in enhancing our solution landscape by detailing IT requirements
You will engage directly and regularly with our vendors to review open topics pertaining the Analytics & KPIs area
You will perform IT Business Analysis with the Local Operating Countries to capture their unmet requirements

Territory Alignments
You will support the Commercial Excellence team in preparing minor and major realignments to ensure the system reflects the new territorial structures
You will be a Subject Matter Expert for all CRM Territory Alignment modules
You will be accountable to implement alignments in all LOCs with business input
You will capture requirements for future releases of the solutions via ServiceNow
You will participate actively in enhancing our solution landscape by providing feedback to the TA functional owner
You will engage directly and regularly with our vendor to review open topics pertaining the CRM Territory Alignment Solution

You have
Strong technical understanding of CRM systems and Commercial architecture, including knowledge of systems and technologies typically used by the pharmaceutical industry in the Commercial space
Experience supporting CRM applications
Experience with Salesforce.com and/or Veeva platform
Knowledge of CLM, Co-Browsing, Sample Management, Order Management, KAM/KOL Management, Social Media Integration, Digital & Tablet Solutions, Remote Medical Information, BW/BI processes and tools is beneficial
Understanding of Sales & Marketing processes and data in the pharmaceutical industry
Strong analytical skills and ability to translate Commercial business needs into different scenarios for technical
Understands how IT efforts are tied to achievement of business
English & German language knowledge

This is a great opportunity to grow with an International and reputable organization that offers an exciting and pleasant working environment. If you fit the specification, please apply!

Good to know you!