CRM System Admin

NUMBER POSITIONS- 4

Detailed Description

Remarks

POSITION/FUNCTION

Service Fulfillment System Admin. Responsible for troubleshooting in several applications, System configuration

ORGANIZATIONAL INTEGRATION AND REPORTING LINE

Job in IT application service, Service Fulfillment team.

A-B) GOAL OF THE JOB

C-G) TASKS AND DUTIES

a) trouble shoot incidents & error orders and cases as 2nd level IT support

b) System configuration

c) fix incidents across several applications - Mostly Clarify CRM.

d) monitor and fix online sales platform errors.

e) monitor and fix Integration platform errors.

f) perform configuration changes requested by business units.

g) raise bugs & CRs

h) testing bug & CRs

i) generate ad-hoc reports

RESPONSIBILITIES & ACCOUNTABILITIES

Resolving incidents & errors in a timely and high quality fashion.

DIFFICULTIES, PROBLEMS, CHALLENGES

1. Candidate must be able to prioritize tasks in high pressure situations.

2. combine planned work with ad hoc problem solving across multiple applications.

IMPORTANT RELATIONS & INTERFACES

Interface between business users and IT developers (inhouse & outside).

SPECIAL ISSUES (location etc.)

Job is in Zürich-örlikon

MUSTS

- Education
- Practical experience
- Languages
- IT degree (university, 'Fachhochschule' or similar)
- at least 2 years practical experience in IT and telecommunications industry
- solid Oracle/SQL knowledge and UNIX
- Solid command of English

NICE TO HAVE

- Education
- Practical experience
- Languages
- Very nice to have - Clarify CRM.
- Java knowledge
- German, French, Italian

SPECIAL KNOWLEDGE/SKILLS/COMPETENCE

- analytical
- communicative
- social
- Fast learner
- Customer orientation
- Good communication skills
- Problem solver