CRM SME

A minimum 9 month contract opportunity is available for a CRM specialist, with experience working in a Project Management Role with a Leading Telecommunications organisation in Belgium.

The role will see you:

- Advise the business on the opportunities offered by solution in scope and prepares decision making on the Project portfolio
- Gather the business needs for improvements in business processes and the supporting information systems
- Challenge solution architecture/high level design for new solutions as proposed by the integration partner
- Develop application roadmap
- Maintain knowledge on applications and their interfaces within the application landscape

Mandatory Technical Expertise is required in the following areas:

- CRM in general including: Sales support, order management, contact management, interaction management, Document management, campaign management, up & cross sell, loyalty ETC
- EAI, Provisioning
- CTI, Telephony
- SOA

The role will see you work across a number of projects and utilise both your technical knowledge but your Business Intelligence in the form of Business Process Improvement and New Business Development.

For further information and to apply for the opportunity please send your details to: Sarah Moorhouse.