CRM, Service Catalogue Expert, Siebel, SAP, Clarify, Vantive, Peopleso

My client is a leading technology organisation who require a CRM/Service Catalogue expert to work on a long term contact basis in Saudi Arabia.

CRM/SERVICE CATALOGUE EXPERT

RESPONSIBILITIES

- Accountable in process flow audits, analysis and process redesign
- Share best practices and be consultative to clients throughout duration of the project
- Produce a detailed functional design document to match customer requirements
- Provide current best practice and 3rd Party solution alternatives as part of the functional design document
- Participate and lead, when needed, project meetings with the customer and vendors
- Participate in pre-sales activities

PREFERRED SKILLS/EXPERIENCE

- Ideal candidate must be self-motivated with a proven track record in Enterprise ICT technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment. Additional preferred qualifications are:
- B.S. degree in Computer Science, Software Engineering or equivalent preferred
- Advanced Experience with CRM software in Telecom Industry (eg. Siebel, SAP, Clarify, Vantive, Peoplesoft, NetSuite, etc.)
- Experience with enterprise integration tools
- Ability to understand business requirements and convert them into solution designs
- Knowledge of enterprise application architecture (Service Catalog, Order Management, Fulfillment, Mediation, ESB, BI, ERP ...) as well as experience managing expectations when balancing alternatives against business and financial constraints
- Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
- 7-13 years of relevant experience in Enterprise and Business Architecture
- Prior experience with managed services projects is preferred
- Strong understanding of the vendor management life cycle and governance process in the telecommunications sector
- Proven Solutions consulting experience in large enterprises
- Strong process and procedure ownership experience for system audits

PERSONAL ATTRIBUTES

- Excellent presentation and communication skills
- Superior written and oral communication and listening skills
- Ability to demonstrate leadership and control complex projects
- Strong interpersonal and engagement management skills
- High level of professionalism, integrity and commitment to quality
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Willingness to be based in Riyadh (KSA)