CRM Salesforce Business Process Manager - Utrecht - 12 Months

CRM SALESFORCE BUSINESS PROCESS MANAGER - SALESFORCE.COM - CRM - SAP - UTRECHT - 12 MONTHS

Our client is currently looking for a Business Process Manager, with strong Salesforce Automation experience, for an initial 12 month contract based in Utrecht.

TASKS:

- Be the specialist and demonstrate knowledge in the functional business process area CRM;
- Provide methodology and guidelines to the local teams during template rollouts ensuring the quality of the implementation and adherence to the template;
- Propose and assess functionality to complement the template with required functionality;
- Keep project management informed on progress and issues that may influence the deliverables of the project;
- Provide conceptual design of global/local gaps to the development team offshore;
- Create and maintain standardized, integrated and documented solutions along the rollout;
- Monitor and challenge service providers on solution proposals;
- Business advisory role for new trends in IT solutions and optimization of processes;
- Provide and update template documentation.
- Drive growth of Salesforce maturity in the organization, as part of the Marketing
- Consultancy skills in Salesforce and preferably certified; skills and knowledge in other CRM applications is considered a plus;
- Proven experience in building and maintaining a (CRM) template;
- Experience with Agile/Scrum WoW;
- A profound knowledge of CRM processes;
- Excellent written and verbal communication skills with different stakeholders and various layers in the organization;
- International experience/multi-cultural environments;

SKILLS

- Salesforce
- CRM Process knowledge
- Team player
- Agile & waterfall methodology
- Solution Architecture
- Functional and/or Technical Design

Dutch and English speaking.

Mid December Start

12 month contract

If this is of interest, please apply now, and our dedicated Resource Team will be in contact to discuss further.