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CRM Project Manager (m/f)
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Support, Ipma
Projektbeschreibung
For our customer in Lausanne, we are looking for a CRM Project Manager (m/f)
Start: ASAP
Duration: 10 months+
Work load: 100%
Responsibilities and tasks:
*Delivery of IS/IT projects by managing the time, budgets, quality, scope and risks
*Responsible of the collection of business requirements raised by HQ departments and/or markets, and their analysis to produce functional specifications, with or without the help of a dedicated Business Analyst
*Ensure cross teams coordination, the Project Manager is the single point of contact concerning his/her projects. Provide regular feedback on project (steering and operational committees).
*Communicate with line managers for resources assigned to his/her projects.
*Follow the developments ensuring that they fit with the IT strategy.
*Ensure project deliverables and quality. Test and validate the proposed developments/improvements for the implementation.
*Provide appropriate documentation, training and coaching to the Business Project Managers and ensure the follow-up of the installation/deployment.
*Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the aftercare of the projects. Ensure the handover to the IS support organisation.
*Participate to the future IS tools evolution and deployment.
Requirements:
*Degree in Information Systems Management or similar (HES, HEC or University)
*Proven experience in CRM with eCommerce and excellent knowledge of CRM processes
*Project management background (at least 2-3 years), including successful project delivery
*Project management certification ideally with PMI/Prince/IPMA
*Business analysis skills
*Good knowledge of the IT Software life cycle
*Basic knowledge of IT Infrastructure/architecture
*Good communication skills in English & French (fluent)
*Excellent interpersonal skills
*Business processes background
*Distinctive skills in planning & prioritizing
*Ability to identify and advice on an improvement action plan
*Proactive & solution finding approach
*Ability to work in a multi-cultural & dynamic environment
*Mobility: the position may involve international travelling
Are you interested in this position? We are looking forward to receiving your application. Many thanks.
Start: ASAP
Duration: 10 months+
Work load: 100%
Responsibilities and tasks:
*Delivery of IS/IT projects by managing the time, budgets, quality, scope and risks
*Responsible of the collection of business requirements raised by HQ departments and/or markets, and their analysis to produce functional specifications, with or without the help of a dedicated Business Analyst
*Ensure cross teams coordination, the Project Manager is the single point of contact concerning his/her projects. Provide regular feedback on project (steering and operational committees).
*Communicate with line managers for resources assigned to his/her projects.
*Follow the developments ensuring that they fit with the IT strategy.
*Ensure project deliverables and quality. Test and validate the proposed developments/improvements for the implementation.
*Provide appropriate documentation, training and coaching to the Business Project Managers and ensure the follow-up of the installation/deployment.
*Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the aftercare of the projects. Ensure the handover to the IS support organisation.
*Participate to the future IS tools evolution and deployment.
Requirements:
*Degree in Information Systems Management or similar (HES, HEC or University)
*Proven experience in CRM with eCommerce and excellent knowledge of CRM processes
*Project management background (at least 2-3 years), including successful project delivery
*Project management certification ideally with PMI/Prince/IPMA
*Business analysis skills
*Good knowledge of the IT Software life cycle
*Basic knowledge of IT Infrastructure/architecture
*Good communication skills in English & French (fluent)
*Excellent interpersonal skills
*Business processes background
*Distinctive skills in planning & prioritizing
*Ability to identify and advice on an improvement action plan
*Proactive & solution finding approach
*Ability to work in a multi-cultural & dynamic environment
*Mobility: the position may involve international travelling
Are you interested in this position? We are looking forward to receiving your application. Many thanks.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges