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CRM Project Manager
Eingestellt von INFO-TECH
Gesuchte Skills: Support, Client
Projektbeschreibung
For 15 years Info-Tech has worked with customers across industries including food and nutrition, private banking, luxury goods and electronics. We are a Swiss company, and believe that proximity to our partners adds value to the services we provide. Developing close relationships with our customers and our consultants, we provide professional, efficient and flexible services. We succeed because of the trust and respect that we have built with our customers over the years.
For a major international client in Canton of Vaud, we are looking for a:
CRM PROJECT MANAGER
to be responsible of the delivery of IS/IT projects to our client's internal customers (Commercial department and markets) by managing the time, budgets, quality, scope and risks.
RESPONSIBILITIES WILL INCLUDE:
Collect Business requirements raised by HQ departments and/or markets, and their analysis to produce functional specifications, with or without the help of a dedicated Business Analyst
- Requirement sign-off from the stakeholders
- Specifications sign-off from the stakeholders
Ensure cross teams coordination, the Project Manager is the single point of contact concerning his/her projects. Provide regular feed-back on project (steering and operational committees).
- Sign off from involved teams at each gates (Architecture, Infrastructure, Support, etc )
- Good feedback from stakeholders
Communicate with line managers for resources assigned to his/her projects.
- 100% of resources are requested using PPMC (portfolio management tool)
Develop costs within study phase estimates by testing and validating the proposed developments/improvements for the implementation.
Provide appropriate documentation, training and coaching to the Business Project Managers and ensure the follow-up of the installation/deployment.
Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the aftercare of the projects.
CANDIDATES MUST BE ABLE TO DEMONSTRATE:
- Degree in Information Systems Management with proven experience in CRM with eCommerce and Retail experience
- Project management background ideally with PMI/Prince/IPMA certification (at least 2-3 years), including successful project delivery
- Excellent CRM processes and Retail Omni-channel skills
- Exposure to Business analysis & processes
- Ability to practice basic IT Software life cycle
- Good communication skills in English and French (fluent)
- Mobility: the position may involve international travelling
THIS IS A CONTRACT POSITION WITH AN INTERNATIONAL CLIENT UNTIL THE END OF 2016 IN THE FIRST INSTANCE.
THE CLIENT IS LOCATED ON LAKE GENEVA, IN CANTON OF VAUD.
INFO-TECH WILL PROVIDE ADVICE AND SUPPORT THROUGH YOUR RELOCATION IF YOU ARE WORKING IN SWITZERLAND FOR THE FIRST TIME.
For a major international client in Canton of Vaud, we are looking for a:
CRM PROJECT MANAGER
to be responsible of the delivery of IS/IT projects to our client's internal customers (Commercial department and markets) by managing the time, budgets, quality, scope and risks.
RESPONSIBILITIES WILL INCLUDE:
Collect Business requirements raised by HQ departments and/or markets, and their analysis to produce functional specifications, with or without the help of a dedicated Business Analyst
- Requirement sign-off from the stakeholders
- Specifications sign-off from the stakeholders
Ensure cross teams coordination, the Project Manager is the single point of contact concerning his/her projects. Provide regular feed-back on project (steering and operational committees).
- Sign off from involved teams at each gates (Architecture, Infrastructure, Support, etc )
- Good feedback from stakeholders
Communicate with line managers for resources assigned to his/her projects.
- 100% of resources are requested using PPMC (portfolio management tool)
Develop costs within study phase estimates by testing and validating the proposed developments/improvements for the implementation.
Provide appropriate documentation, training and coaching to the Business Project Managers and ensure the follow-up of the installation/deployment.
Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the aftercare of the projects.
CANDIDATES MUST BE ABLE TO DEMONSTRATE:
- Degree in Information Systems Management with proven experience in CRM with eCommerce and Retail experience
- Project management background ideally with PMI/Prince/IPMA certification (at least 2-3 years), including successful project delivery
- Excellent CRM processes and Retail Omni-channel skills
- Exposure to Business analysis & processes
- Ability to practice basic IT Software life cycle
- Good communication skills in English and French (fluent)
- Mobility: the position may involve international travelling
THIS IS A CONTRACT POSITION WITH AN INTERNATIONAL CLIENT UNTIL THE END OF 2016 IN THE FIRST INSTANCE.
THE CLIENT IS LOCATED ON LAKE GENEVA, IN CANTON OF VAUD.
INFO-TECH WILL PROVIDE ADVICE AND SUPPORT THROUGH YOUR RELOCATION IF YOU ARE WORKING IN SWITZERLAND FOR THE FIRST TIME.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges