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CRM / MIS Associate

Eingestellt von National Citizens Service

Gesuchte Skills: Support, Sales, Marketing

Projektbeschreibung

CRM / MIS ASSOCIATE
FOUR MONTH FIXED TERM CONTRACT

Background

National Citizen Service (NCS) is a life changing experience for 16 and 17 year olds - they take part in outdoor activities, meet new people and have the chance to give something back to their communities. Through NCS, their confidence grows as they learn new skills and have a great experience that they can put on CVs and university and college applications.

NCS runs across England in the summer and during academic breaks in autumn and spring. It is the Prime Minister's flagship voluntary programme for 16 and 17 year olds, which aims to create:

-A more engaged society - by enabling young people to work together on social action projects in and with their communities
-A more cohesive society - by mixing young people of different genders, places, ethnicities, religions, abilities, and socio-economic and educational backgrounds with each other and older generations
-A more responsible society - by supporting young people's transition to adulthood through personal social development, challenging activities and guided reflection.

We are working to make NCS available to every 16 and 17 year old in England - nearly 35,000 young people have taken part in NCS so far.

This year, over 120 organisations will be involved in the national and local delivery of NCS, including over 70 organisations from the voluntary sector, and around 50 colleges and local authorities. Responsibility for managing NCS is now being transitioned from the Cabinet Office to a dynamic social enterprise, which will act as an independent management body (IMB). The IMB is currently being formed and you are invited to submit your CV to join.

This is a fantastic chance to inspire young people in the UK , be part of the country's fastest-growing youth social action programme, join an exciting new organisation and play an active role in the formation of its culture.

CRM / MIS ASSOCIATE

The objectives for the role are to:

•Perform analysis on existing management information to assist the contract management team.
•Assist of MIS users with issues / questions.
•Support the definition and procurement of a new MI / CRM system.

Role Description and Experience

The CRM / MIS Associate will

•Be capable of producing reports based on excel files (advanced knowledge of excel required) and ad-hoc analysis.
•Practice on excel based dedupe techniques and overall data quality
•Understanding of reporting/MIS/BI tools and its management.
•Be the face of current MIS and support users on the tool.
•Capable of troubleshooting problems that might arise with users.
•Capable of solving problems of tool misuse and logical problems like Business validation rules put in place.
•Act as an interface between users and MIS technical support. Capable of describing found problems to MIS technical support
•An understanding of relational databases
•Capable of suggesting improvements to the MIS system based on Business needs.
•Knowledge of CRM tools and its use in reporting and the Sales and Marketing departments.
•Would be an advantage if that knowledge was gained in Salesforce and/or Dynamics.
•Experience of supporting/helping on ongoing CRM projects. Assist on producing documents, training manuals, training people on new functionalities and assist/support them on a daily basis.
•Good oral and written skills

Further Information

Offer type: This is a 4 month fixed term contract, full-time role.

Remuneration: The salary for this role is £30,000 - £35,000 per annum (pro rata) and may be adjusted based on skills, experience and organisat

Location: The role is based in Central London.

How to apply: Please send your CV - press the apply button now.

Your covering email should:
-Make clear the role you are applying for
-Outline how you satisfy the specific Experience and Skills & Attributes elements we list above
-Say what attracts you to us and this role
-The deadline for applications is 22nd November 2013.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

National Citizens Service