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CRM Functional Support Analyst/Trainer
Eingestellt von Levy Associates Ltd
Gesuchte Skills: Support, Sales, Marketing
Projektbeschreibung
We are currently looking for a strong support analyst top become involved in global projects who has experience of working within an operational support or system support environment at a financial institution for at least 1 year.
Activities:
User training & 2st line support for the CRM system
Manage data deliveries and run data quality checks/data quality improvement projects
Manage system user administration (sign-on/role change/LACF recertification)
Experience required:
- Understanding of Sales/Marketing/Customer services processes used within International Wholesale banking.
- Affinity with- and understanding of Customer Relationship Management & Master Data Management concepts
- Good training skills (organize and conduct application training sessions)
- General knowledge and awareness of ITIL
- Capable of working under stress on multiple issues at the same time
Wholesale CRM support specialist
Professional skills
* Understanding of Sales/Marketing/Customer services processes used within International Wholesale banking.
* Affinity with- and understanding of Customer Relationship Management & Master Data Management concepts
* Good training skills (organize and conduct training sessions)
* (General knowledge and awareness of ITIL)
* Capable of working under stress on multiple issues at the same time
* Accuracy of work
* Ability to adapt when working together with both Front Office and IT/Ops (different roles/levels)
* Experience: working at financial institution for at least 1 year
* Knowledge: extensive knowledge of excel and sharepoint, preferably CRM-systems
Projektdetails
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Einsatzort:
Amsterdam, Niederlande
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Projektbeginn:
asap
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Projektdauer:
6 months in.
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges