CRM Business Analyst

CRM Business Analyst
part time assignment: 4days/week

Responsibilities:
Support the CRM Business Lead during the different project phases
You will be on top of the product owners (cross-domain) with regards to the business requirements, challenging them to maximize ROI rather than for one specific domain
You should know the overall business processes and have a basic SFDC knowledge
Manage actively the overall product backlog, within the supervision of the Business Lead. Decision responsibility remains at the Business Lead
Enable the (ongoing) setting of overall business priorities, which is input for the (ongoing) release planning (organize and facilitate workshops to understand and define priorities)
Review functional specifications (on ad hoc basis)
Support execution of BAT
Contribute to the definition of test scenarios for business acceptance testing
Ensure information continuity on business requirements, both functional and non-functional, for the creation of software and application solutions (documentation, knowledge hand-over, etc.)

Background:
have at least 3 years of experience in CRM processes;
have at least 3 years of experience in utilities (supplier side);
have a basic knowledge of Salesforce;
have at least 5 years of professional experience an analytical job working on large IT projects;
can demonstrate a successful experience within a large IT project;
can translate complex requirements to improve customer knowledge into solid functional specifications;
have experience in organizing and leading workshops
possess strong structuring
are able to handle multiple tasks simultaneously;
communicate effectively on all levels of the company both inside IT and the business;
easily build constructive relationships and are skilled in bringing the different parties together in a co-creation spirit;
master English and are at least proficient in Dutch and/or French.