CRM / Application Specialist (m/f)

REFERENZNUMMER:

306880/4

IHRE AUFGABEN:

-IT Service Owner for the international CRM solution
-Application Specialist for the international service application "Name Check"
-Service planning (lifecycle, service enhancements and continuous improvements)
-Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and IT
-Analysis of change requests, responsible for non-functional and technical requirements, release bundling
-Subject matter expert of technical end-to-end processes, logical and physical architecture, technical components
-Active technical accompaniment of the CRM developers during a project
-Service management (SLA/OLA control) and monitoring, availability control, 3rd level application support (Service Request-, Incident- and Problem Management)

IHRE QUALIFIKATIONEN:

-Proven expert knowledge within IT integration and web technologies (ASP.NET, C#, XML, HTML, CSS, JavaScript, MS SQL Server, IIS , Internet Explorer)
-Knowledge in LINUX, JAVA and ORACLE DB (International Name Check Service)
-Microsoft ASP.NET Developer, Microsoft Enterprise Application Developer or appropriate MCTS certifications of advantage
-Proven similar experience within financial industry – solid knowledge of underlying banking processes (e.g. compliance and sales process)
-Good skills within application management
-Market knowledge of CRM solutions highly beneficial
-Profound skills within software development and architecture
-Fluency in English, German skills are advantageous

WEITERE QUALIFIKATIONEN:

IT consultant, Software developer