CRM Analyst/Business Consultant/Systems Analyst

CRM Analyst/Business Consultant/Systems Analyst/Siebel/Salesforce

The responsibilities of this position include:

Technologies: OLTP Siebel 8.X; OLAP OBIEE 11g; Salesforce.com
Experience: +3 Years of experience as a Business Consultant/Systems Analyst/Business Process Modeler

Key Responsibilities:
* CRM Business Analyst (Sales Force Automation and Customer Care)
* Reporting and analytics
* Data quality
* Salesforce.com Business Analyst
* Liaising between business and offshore teams for Siebel and OBIEE Change Requests
* Perform data analysis and cleansing exercises, ensuring proper data quality.
* Development and execution of User Acceptance Test Cases, and when necessary, Validation Test Cases Technical profile requirements
* Strong data engineering skills, in particular CRM and relevant DWH data.
* Knowledge of BI principles is required, specific knowledge of OBIEE is a plus
* Involves user contact and other research to analyze details and requirements for existing systems
* Provide support for business critical applications
* Preparation of detailed requirements specifications for systems design
* Creation and modification of user procedures
* Ability to accurately capture and document business systems requirements from a diverse user group
* Human interface requirements design
* Acquainted with Software Development Life Cycle processes
* Is driven to work out a platform as a solution (one-size-fits-all), instead of disparate solutions, through a process of continuous standardization and abstraction Methodology/Certification requirements
* Advanced skills with personal productivity applications such as MS Word, MS Excel, flowcharting tools and Lifecycle Documentation
* Master and/or Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred
* Additional certification is a plus

Non-Technical profile requirements:
- Accepts personal responsibility for client satisfaction;
- Strong tracking, coordination and project planning skills;
- Establishes and manages engagement objectives, expectations and quality plan;
- Ability to identify and implement process and/or application improvements;
- Strong analytical and problem-solving skills;
- Must be able to work on multiple simultaneous tasks with limited supervision;
- Quick learner, motivated self-starter;
- Excellent customer service, interpersonal, communication and team collaboration skills;
- Able to follow change management procedures and internal guidelines;

Methodology/Certification requirements:
- Master and/or Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred;
- Additional certification is a plus;

Language proficiencies:
- English spoken and written