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CRM Analyst
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Engineering, Client
Projektbeschreibung
On behalf of our client we are looking for a long-term contract in Zug for a CRM Analyst
Key Responsibilities:
- CRM Business Analyst (Sales Force Automation and Customer Care)
- Reporting and analytics
- Data quality
- Salesforce.com Business Analyst
- Liaising between business and offshore teams for Siebel and OBIEE Change Requests
- Perform data analysis and cleansing exercises, ensuring proper data quality
- Development and execution of User Acceptance Test Cases, and when necessary, Validation Test Cases Technical profile requirements
- Strong data engineering skills, in particular CRM and relevant DWH data
- Knowledge of BI principles is required, specific knowledge of OBIEE is a plus
- Involves user contact and other research to analyze details and requirements for existing systems
- Provide support for business critical applications
- Preparation of detailed requirements specifications for systems design
- Creation and modification of user procedures
- Ability to accurately capture and document business systems requirements from a diverse user group
- Human interface requirements design
- Acquainted with Software Development Life Cycle processes
- Is driven to work out a platform as a solution (one-size-fits-all), instead of disparate solutions, through a process of continuous standardization and abstraction Methodology/Certification requirements
- Advanced skills with personal productivity applications such as MS Word, MS Excel, flowcharting tools and Lifecycle Documentation
- Master and/or Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred.
- Additional certification is a plus
Non-Technical profile requirements:
- Accepts personal responsibility for client satisfaction
- Strong tracking, coordination and project planning skills
- Establishes and manages engagement objectives, expectations and quality plan
- Ability to identify and implement process and/or application improvements
- Strong analytical and problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Excellent customer service, interpersonal, communication and team collaboration skills
- Able to follow change management procedures and internal guidelines.
Methodology/Certification requirements:
- Master and/or Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred
- Language proficiencies: English spoken and written
Are you interested in this position? We are looking forward to receive your application
Key Responsibilities:
- CRM Business Analyst (Sales Force Automation and Customer Care)
- Reporting and analytics
- Data quality
- Salesforce.com Business Analyst
- Liaising between business and offshore teams for Siebel and OBIEE Change Requests
- Perform data analysis and cleansing exercises, ensuring proper data quality
- Development and execution of User Acceptance Test Cases, and when necessary, Validation Test Cases Technical profile requirements
- Strong data engineering skills, in particular CRM and relevant DWH data
- Knowledge of BI principles is required, specific knowledge of OBIEE is a plus
- Involves user contact and other research to analyze details and requirements for existing systems
- Provide support for business critical applications
- Preparation of detailed requirements specifications for systems design
- Creation and modification of user procedures
- Ability to accurately capture and document business systems requirements from a diverse user group
- Human interface requirements design
- Acquainted with Software Development Life Cycle processes
- Is driven to work out a platform as a solution (one-size-fits-all), instead of disparate solutions, through a process of continuous standardization and abstraction Methodology/Certification requirements
- Advanced skills with personal productivity applications such as MS Word, MS Excel, flowcharting tools and Lifecycle Documentation
- Master and/or Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred.
- Additional certification is a plus
Non-Technical profile requirements:
- Accepts personal responsibility for client satisfaction
- Strong tracking, coordination and project planning skills
- Establishes and manages engagement objectives, expectations and quality plan
- Ability to identify and implement process and/or application improvements
- Strong analytical and problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Excellent customer service, interpersonal, communication and team collaboration skills
- Able to follow change management procedures and internal guidelines.
Methodology/Certification requirements:
- Master and/or Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred
- Language proficiencies: English spoken and written
Are you interested in this position? We are looking forward to receive your application
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Ingenieurwesen/Technik