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Credit Cards Operations Manager - Credit Cards - Banking - Operational

Eingestellt von PSD Technology Contracts Ltd.

Gesuchte Skills: Design

Projektbeschreibung

Keywords: CREDIT CARDS OPERATIONS MANAGER - CREDIT CARDS - BANKING - OPERATIONAL PROCESSES

CREDIT CARD OPERATIONS MANAGER - RETAIL BANK

The role holder would be responsible for the design of the credit cards complex Back Office eg section 78, disputes, re-presents, chargebacks, Section 75, interest rate adjustments, credit reference agency queries, payment queries, switch & upgrades, manual builds, processes, procedures, management information and operational readiness for go live. Aligning to the customer service strategy and the bank's risk appetite.

They need someone who is able to create all of the processes for the Bank. It is important that they have can be the cards SME for disputes, re-presents, chargebacks, Section 75 claims and section 78.

ACCOUNTABILITIES:

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Responsible for the design of best in class end to end customer processes for credit cards
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Responsible for the design of transition and temporary processes (between existing service provider and new solution)
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Ensure that we address the regulatory requirements as laid down by the FCA and the Financial Ombudsman Service in terms of creation of the processes.
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Develop a new suite of operational MI for credit cards Back Office, to enable risk and the business to be managed effectively.
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Minimise the impact to customers and colleagues through transition.
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Responsibility for ensuring the future state customer journey is fit for purpose.
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Be the cards SME for disputes, re-presents, chargebacks, Section 75 claims and section 78.
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Build and maintain strong relationships with key stakeholders within the business and programme.
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Build and maintain constructive relationships with relevant industry bodies eg UKCA.
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Delivers allocated quality pieces of work within challenging timescales

Key Skills:

- 3 - 5 years previous credit card operational experience is essential
- Must have experience creating and managing low level operational processes
- Strong relationship management skills
- Proven ability in working in a change environment
- Proven leader and relationship manager across teams and in a Matrix management organisation
- Proven ability to influence at a Senior Management and Executive level
- Strong awareness and understanding of Conduct Risk
- Proven ability to build a high performing team
- Well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Medien/Design

  • Skills:

    design

PSD Technology Contracts Ltd.