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Contract Services Administrator - 5 Month FTC

Eingestellt von Serco

Gesuchte Skills: Support, Client

Projektbeschreibung

Job Title: Contract Services Administrator

Location: Milton Keynes

Salary: £18,000 pro-rata - The position is offered on a 5 month fixed-term contract.

Job Purpose

Working directly for our prestigious Motor industry client in Milton Keynes, an opportunity has arisen in Contract Services team in Financial Services. This team is responsible for providing effective and accurate administration support for Contract Services Administration relating to Mercedes-Benz UK Service Contracts.

Key Responsibilities include, but not limited to:

Action requests for contract amendments and contract suspensions where necessary

Ensure all incoming departmental correspondence is dealt with in an efficient and professional manner within defined timescales

Answer incoming calls in a professional manner within the agreed MBFS/MBUK Service Level Agreement

Administration and management of incoming email requests from customers and dealers into email in-box, ensuring these are actioned as requested and within agreed SLA as per the MBFS/MBUK Service Level Agreement

Active cross training throughout the team to be able to cover or absences

Maintain close working relationships with Customers, Suppliers and Mercedes-Benz Service Contracts department

To provide administrative support to the Credit Controllers in dealing with customer`s direct debit queries, payment rejection queries and general account queries

To accurately instruct the Shared Service Centre (SSC) to process direct debits and customer refunds required by Mercedes-Benz UK to bring payments up to date

Perform other tasks that may be deemed necessary, assigned by the Manager from time to time, which are reasonable to the job holder`s role, skills, abilities and experience

Knowledge, Skills and Experience

Experience of working in a busy call-centre/office atmosphere and in dealing with administration and incoming telephone queries

Proven communication and administration skills

Ability to work under pressure, whilst maintaining a high level of accuracy and ability to meet tight deadlines

Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames

Computer literate

Excellent attention to detail and proven accuracy

Salary: £18000 per annum. Date posted: 11/06/2013

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Serco