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Contract Services Administrator - 5 Month FTC
Eingestellt von Serco
Gesuchte Skills: Support, Client
Projektbeschreibung
Location: Milton Keynes
Salary: £18,000 pro-rata - The position is offered on a 5 month fixed-term contract.
Job Purpose
Working directly for our prestigious Motor industry client in Milton Keynes, an opportunity has arisen in Contract Services team in Financial Services. This team is responsible for providing effective and accurate administration support for Contract Services Administration relating to Mercedes-Benz UK Service Contracts.
Key Responsibilities include, but not limited to:
Action requests for contract amendments and contract suspensions where necessary
Ensure all incoming departmental correspondence is dealt with in an efficient and professional manner within defined timescales
Answer incoming calls in a professional manner within the agreed MBFS/MBUK Service Level Agreement
Administration and management of incoming email requests from customers and dealers into email in-box, ensuring these are actioned as requested and within agreed SLA as per the MBFS/MBUK Service Level Agreement
Active cross training throughout the team to be able to cover or absences
Maintain close working relationships with Customers, Suppliers and Mercedes-Benz Service Contracts department
To provide administrative support to the Credit Controllers in dealing with customer`s direct debit queries, payment rejection queries and general account queries
To accurately instruct the Shared Service Centre (SSC) to process direct debits and customer refunds required by Mercedes-Benz UK to bring payments up to date
Perform other tasks that may be deemed necessary, assigned by the Manager from time to time, which are reasonable to the job holder`s role, skills, abilities and experience
Knowledge, Skills and Experience
Experience of working in a busy call-centre/office atmosphere and in dealing with administration and incoming telephone queries
Proven communication and administration skills
Ability to work under pressure, whilst maintaining a high level of accuracy and ability to meet tight deadlines
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames
Computer literate
Excellent attention to detail and proven accuracy
Salary: £18000 per annum. Date posted: 11/06/2013
Projektdetails
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Einsatzort:
Milton Keynes, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges