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Contract Manager (Contact Centre)
Eingestellt von Hyphen
Gesuchte Skills: Client
Projektbeschreibung
Role:
Managing the process of creation, negotiation and the on-going management of Commercial Contracts delivering excellent customer service, value for money and safety performance whilst ensuring adherence to the clients Corporate Governance. This shall include Budgetary Control and Business Risk Processes, the primary role being to ensure commercial integrity on all matters and contracts within the annual £100m Commercial spend.
* Devising and drafting new contract schedules detailing the specific goods and/or services being purchased in line with the clients business requirements.
* Engage directly with senior internal and external stakeholders (up to Director-level) and operational teams across Energy Solutions to ensure excellent performance delivery.
* Establish and conduct monthly/quarterly performance reviews with third parties and key internal stakeholders to ensure delivery of services to meet our vision of being our customers' Trusted Energy Partner.
Essential experience:
*Managing or mobilising a contact centre
*Understanding of the commercial drivers for a contact centre
*Commercial contract management
* If you have not heard back within 48 hours of your application please assume on this occasion you have been unsuccessful*
Hy-phen Limited is acting as an Employment Business in relation to this vacancy.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Projektdetails
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Einsatzort:
Nottingham, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung