Contract Helpdesk Analyst - 6 - 8 week Contract

Istaff

This is a great opportunity to join a stable company that is growing and working with the latest and greatest technologies. There is currently 1 immediate opening at this time. The compensation will depend upon your experience.

Job Details:
6-8 Week initial Contract w/Potential to go perm once the person is in there and doing a great job.

Max Pay Rate is $18.00/hr w-2. Please make sure you are willing to accept this pay rate if you are interested in this role.

Alpharetta, GA

Contract Helpdesk Analyst

Summary:
The IT Support Analyst's role is to provide technical support to internal employees and remote clients.

Duties/Responsibilities:
Respond to Helpdesk tickets (submitted via web, phone, and in-person).
Meet and exceed established service levels for the Help Desk.
Responsible for provisioning new user accounts for employees and remote clients.
Perform hardware and software installation, configuration, imaging, maintenance, and upgrades of desktops, laptops, printers, scanners, copiers, etc.
Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.
Act as a technical resource in assisting users to resolve problems with equipment and working with outsource providers as required.
Determine source and nature of computer malfunction using diagnostic and application software.
Provide basic user instruction & assistance with the use of desktop applications and systems.
Perform post-resolution follow-ups to computer end-user requests to ensure customer satisfaction.

Qualifications/skills:
Detail oriented
Customer service oriented, excellent phone manners required
Strong organizational and communication skills
Minimum of 2 years PC/Network Support
A solid understanding of PC hardware, software, and networking
Working knowledge of Windows XP/Vista
Knowledge of DSL, cable, and wireless Internet connectivity
TCP/IP skills must include printing, IP Addressing, DNS, WINS, and DHCP
Experience with Citrix Xenapp and/or Terminal Services a definite plus.

Education:
Bachelor's Degree preferred
-Or- an equivalent combination of education and/or experience

To apply for this role please send your Resume.

Thank you
Chris Talamas

iStaff