Continuous Improvement Manager

Must speak English and French or Dutch!

As part of the TB Sales team, the Competence Center is responsible for making Non-Transactional offers and supporting the TB Sales Force during technical commercial discussions with customers whose needs go beyond our standard off the shelve offering. The Competence Center also helps with the development of the respective businesses.

In order to optimize the chances of winning with each deal in an environment of acquisitions and solid growth objectives, the success of the Competence Center is based on a culture of continuous improvement. By implementing the right improvements and the development of a team of people who value quality, we succeed each time again in achieving or overshooting our objectives. This makes us an important pillar in the success story of TB, with the ambition to become even more important in this story.

The function
The continuous improvement manager is responsible for the pursuit of operational excellence by implementing the right improvements and creating a mindset of continuous improvement throughout the competence center.
The continuous improvement manager is an expert in continuous improvement. He/she has a good understanding of the available methodologies and tools that can be used in the improvement process.
As an improvement manager you work on an improvement area or program that is determined in consultation with the Competence Center Staff. You are responsible for the analysis, the root cause assessment, defining the correct improvements, implementing them and measuring success. You report on improvements and status to the manager on a regular basis.
He/she also works on larger improvement programs and follows these programs in its entirety. Within such a program, the necessary subprojects and improvement topics must be defined as part of the larger program.
The improvement manager is also responsible for creating a culture of continuous improvement in all channels. In this way he/she ensures a qualitative inflow of improvement ideas that directly respond to the objectives of the Competence Center

The role
You are an expert in continuous improvement and you ensure that your improvement projects have the necessary support within the organization.
You are the owner of your projects and programs and ensure a qualitative and timely delivery of improvements that have a maximum impact on the objectives of the channels. You report on the status and progress of your projects to the manager.
You use tools and methodologies that can be used within the Telenet Business environment and this at every stage of the improvement project.
Specification around the different improvement streams
Update Competence Center Rasci
Update and document Roles & Responsabilities
Optimizing the offer process of the various technology streams, alligning, documenting, uniformizing.
Competence Center Reporting: optimizing the existing Pre-sales Dashboard
Set up framework that optimizes the customer facing time of the Technical consultants versus processing the offer requests
Improve Deal Review process
Set up framework for Cost Accounting of the pre-sales environment
Project Manage and supervise ongoing side projects within the Competence Center
Clean up Product Book Legacy
Set up future proof framework for rules of engagement with Operations & Product department

Specific priority stream
* Bring mobile pre-sales activities up to Entrprise standards
* Manage regional network engineers (3fte's) - people management
* Finalise the integration of the RNE team in the Run organisation

Requirements
You have a master degree with experience in process and/or improvement environments
You have strong analytical skills and conceptual thinking ability
You are result-oriented and guarantee qualitative and timely deliveries
You have an enthusiastic style of working
You have an expert in the field of continuous improvement and are always looking for improvements because of your intrinsic interest
You take ownership of your job responsibilities and are able to work in a dynamic and rapidly changing environment.
You are communicative and know how to communicate messages in a clear and inspiring way

Capital International Staffing Ltd is acting as an Employment Business in relation to this vacancy.