Content Owner

DESCRIPTION
Write, developmentally edit, and publish content for frontline employees (internal) and customer-facing (external) audiences.
Consistently apply formatting, style, and metadata (SEO) standards across multiple audiences and websites.
Participate in cross-functional project teams to determine publication requirements, identify content impacts, ensure consistency across channels, and meet project milestones.
Determine location, organization, and navigation of content in alignment with the defined content strategy.
Identify content impacts within and outside of areas of ownership and develop mitigation plans.
Ensure content is effective by soliciting and addressing user feedback and questions.
Function as Subject Matter Expert for assigned content areas.
Shift priorities, identify opportunities, and make judgment calls to ensure deadlines are met for multiple projects (issue resolution).
Superior written and verbal communication skills with proven ability to write clear, concise and accurate messages for a variety of audiences while adhering to an established style
Proven ability to edit for completeness, organization, consistency, style, and grammar (developmental edit).

SKILLS:

SKILLS REQUIRED
3+ years' experience in a technical writing or technical editing position
2+ years' experience writing/editing for the Web or other digital media
1-2 years project management experience
Experience with HTML or content management systems
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to confer with subject matter experts and observe activities in order to communicate operating procedures and detail
Superior ability to write technical, complex, or procedural concepts in simple language

PREFERRED SKILLS
Experience with Jive (Social Business Sofware) and/or Adobe AEM
Understanding of web content strategy and industry best practices
Demonstrated analytical and logical thinking.
Ability to think creatively and develop new solutions
Strong interpersonal, negotiation, and diplomacy skills required to effectively manage relationships with internal/external contacts