Contact Centre Team Leader 9 Month Contract

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CONTACT CENTRE TEAM LEADER

LOCATION: NEWBURY, 9 MONTH CONTRACT
SALARY: UP TO £30,500 + RANGE OF FLEXIBLE BENEFITS

37 hours a week including Bank Holidays on a rota basis. Standard hours run between 8:00am - 6:00pm, Monday to Friday with the requirement for occasional evening and weekend cover.

An outstanding opportunity exists for a Contact Centre Team Leader to make an impact and play a key role leading a team of front line staff, and promoting our Sovereign Connect as the dynamic hub of our growing organisation.

Apply now if you can demonstrate the following key skills:

* Ability to drive a multi-skilled approach to customer services
* Effective performance management and achievement of targets
* Strong capability in managing escalated enquiries and complaints
* Ability to quickly determine call drivers and deploy appropriate resource
* Lead, motivate and direct the operational team to provide consistent high quality services that deliver first point of contact resolution
* A proven track record in leading teams in a faced paced contact centre environment
* Highly self-motivated with a 'can do' attitude

Our Connect teams are responsible for handling a wide range of queries from customers and residents via telephone, email and letter as well as through social media channels including Facebook and Twitter.

Applicants must be highly IT literate and be familiar with Call Centre technologies. The successful Team Leader will be extremely organised, demonstrating close attention to detail and the ability to effectively prioritise workloads to meet targets.

A full driving licence and access to a vehicle is essential.

At Sovereign we provide high quality homes, services and neighbourhoods where people want to live. Everyone who joins our team has a great opportunity to contribute to the good work we do. We are in the top 10 of our sector, owning over 36,000 homes and delivering services to 80,000 residents. We have trebled in size in the last four years and our strategic plans commit to further significant growth.

If you cannot apply online please contact our recruitment team on to discuss an alternative method of application.

Closing date for applications: 19th May 2014.