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Contact Centre Specialist
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Design
Projektbeschreibung
For a project we are looking ASAP for a Contact Centre Specialist
Main tasks and responsibilities:
- Coordination of IT and telephony
- Implementation of tools to improve performance
- Design and implementation of process optimisations
- Internal and external project communications
- Liaison between the providers
Required skills are:
- Excellent knowledge in Contact Center technologies with industry certification
- Good knowledge of PBX/switch technologies and Genesys products and services and their usage
- Knowledge of Genesys Worforce Management and intelligent Workload Distribution as well as Cisco Voice products is an advantage
- Contract knowledge
- Vendor management experience, good contacts to existing and optional suppliers, vendors and providers
- Business management and analytical skills
- Project management skills and experience in the development of concepts
- Service management skills (ITIL V3) and experience
- Fluent in German and English
Are you interested in this position? We are looking forward to receive your application
Main tasks and responsibilities:
- Coordination of IT and telephony
- Implementation of tools to improve performance
- Design and implementation of process optimisations
- Internal and external project communications
- Liaison between the providers
Required skills are:
- Excellent knowledge in Contact Center technologies with industry certification
- Good knowledge of PBX/switch technologies and Genesys products and services and their usage
- Knowledge of Genesys Worforce Management and intelligent Workload Distribution as well as Cisco Voice products is an advantage
- Contract knowledge
- Vendor management experience, good contacts to existing and optional suppliers, vendors and providers
- Business management and analytical skills
- Project management skills and experience in the development of concepts
- Service management skills (ITIL V3) and experience
- Fluent in German and English
Are you interested in this position? We are looking forward to receive your application
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design