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Contact Centre Specialist

Eingestellt von Human Capital

Gesuchte Skills: Design, Support

Projektbeschreibung

Tasks

Cordination of IT and telephony
Implementation of tools to improve performance
Design and implementation of process optimisations
Internal and external project communications

Requirements

Excellent knowledge in Contact Center technologies with industry certification (Design and support specialist)
Good knowledge of PBX/switch technologies (TDM, VoIP, routing & switching, protocols ISDN, QSIG, SIP) and Genesys products and services and their usage
Knowledge of Genesys Workforce Management (WMF) and intelligent Workload Distribution (iWD) as well as Cisco Voice products (CUCM, Jabber, Unity) an advantage
Contract knowledge (Outsourcing, Agreements, SLAs etc.)
Vendor Management experience, good contacts to existing and optional suppliers, vendors, providers
Business management and analytical skills
Project management skills and experience in the development of concepts
Service management skills (ITIL V3) and experience

German is a MUST

Projektdetails

  • Einsatzort:

    Winterthur, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    4 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Human Capital