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Contact Centre Manager

Eingestellt von Talent International

Gesuchte Skills: Client

Projektbeschreibung

Our client is seeking an experienced CONTACT CENTRE MANAGER to manage a dedicated team in a challenging call centre environment. The ideal candidate will demonstrate a good working knowledge of ITIL helpdesk management and Workforce management/dispatch experience particularly in a multi-skilled, multichannel environment.

To be a successful candidate you will have the following background:

- Proven experience with contact centre management including forecasting and scheduling tools
- Exceptional analytical skills with attention to detail
- High level interpersonal, organisational and problem solving skills
- Excellent written and verbal communication skills
- Experience supporting contact centre teams and a minimum of five years managing workforce planning teams and supporting operational management
- ITIL helpdesk management and best practices

Please click the apply now button or send your resume directly in WORD FORMAT ONLY.

For further queries please call Maria

Projektdetails

  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Talent International