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Contact Center (Technical role) - Contract
Eingestellt von eTeam Inc.
Gesuchte Skills: Client
Projektbeschreibung
- Candidate should have prior experience in defining Digital strategy for the Desktop Agents.
- Candidate should be able to work with Client to rationalize the Desktop agent roadmap (from 15-16 tools been used currently) to 5 or 6 tools.
- Candidate will be engaging with the Countries and helping them align to the Digital roadmap for Contact Center.
- Analyzes data and processes to develop viable, business-driven and cost-effective solutions: gathers information; tests and probes assumptions; analyzes data; interprets systems requirements, using current and emerging technologies to develop and validate effective solutions; collaborates with system architects and business sponsors, using appropriate analytic techniques to promote continuous improvement.
SKILLS PREFERABLE: Contact Center background - Avaya,Cisco,Genesys
Projektdetails
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Einsatzort:
Amsterdam, Niederlande
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung