Contact Center Representative (HR) Job

CONTACT CENTER REPRESENTATIVE needed for a contract opportunity with Yoh's client located in Bridgewater, New Jersey.

The Big Picture - Top Skills You Should Possess:
- Human Resources
- Employee Inquiries
- Data collection
- Bi-lingual - English and French

What You'll Be Doing:
- Assist in answering employee, manager and agency HR, payroll or benefits representative inquires.
- Guides employees and managers on using the on-line Knowledge Base tool.
- Receives and processes employee data change requests or appropriately escalates issues.
- Collects and validates complete data required to process manual employee personal and organizational transactions and escalates the completed data to the Transaction Center for processing.
- Escalates complex issues/inquires to other parts of HR or redirects calls to other appropriate groups.

What You Need to Bring to the Table:
- High School Degree
- One (1) or more years of general HR experience.
- Must be bi-lingual - English and French
- Ability to navigate computerized data entry system and other relevant applications.
- Strong oral communication skills.
- Strong listening skills.
- Strong customer service focus.

Bonus Points! Otherwise Known As Preferred Qualifications:
- HRIS experience preferred.

WHAT ARE YOU WAITING FOR? APPLY NOW!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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