Configuration Technician - Mobile Phone Support

Configuration Technician Mobile Phone Support
Covington, KY
2 to 3 Month Contract

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement; provide career guidance and reemployment assistance. Join CompuCom!

OVERVIEW:

- Provides support to end users on a variety of mobile issues.
- Unpacks Wireless Devices and configures them for shipment to end users.
- Position will require being on the phones with end users to discuss carrier rate plans, warranty exchanges, billing questions, and other related questions/concerns regarding cell phones, Broadband Cards, and Blackberry devices.
- Responds to telephone calls, email and personnel requests for support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- May involve use of problem management databases and help desk system.

QUALIFICATIONS:

- 1-3 years of Wireless Carrier experience
- Microsoft Excel experience required
- Knowledge of commonly-used IT concepts, practices, and procedures

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website