Configuration Technician

CONFIGURATION TECH BEDFORD, MA CONTRACT OPPORTUNITY

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

The candidate in this Tech position will perform setup, configuration, software installation and deployment coordination of computer systems (laptops and desktops). Duties include sorting boxes, unboxing computers, disposing of packing material, daily communication with team and management. Candidate must have good communication skills as s/he will be interacting with the customer as well.

OVERVIEW:

- Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications.
- Tests configured systems for appropriate functioning and troubleshoots for any errors found.
- Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied
- Complies with departmental training certification requirements based on configuration level.
- Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures.
- Researches hardware and software literature to keep abreast on new product/service developments and announcements.
- Works with Lead Technicians on difficult to solve problems or configurations.
- Entry level - 3 years experience.
- A+ Certification a plus

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.