Configuration Support Technician

We're seeking qualified TECHNICAL SUPPORT resources for a CONTRACT TO HIRE offering with one of AMERICA\'S TOP CORPORATIONS. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

OVERVIEW

- Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications.
- Tests configured systems for appropriate functioning and troubleshoots for any errors found.
- Completes all required documentation of installation including quality assurance for accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets).
- Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures.
- Researches hardware and software literature to keep abreast on new product/service developments and announcements.
- Works with Lead Technicians on difficult to solve problems or configurations.
- 2+ YEARS HANDS-ON WORK EXPERIENCE, OR A+ CERTIFICATION AND A TECHNICAL EDUCATION BACKGROUND REQUIRED TO QUALIFY.

*CompuCom supports Employment Equity and Diversity*