Configuration Manager (100%) (m/f)

REFERENZNUMMER:

373288/4

IHRE AUFGABEN:

-Drive the implementation and continuous improvement of the client's Configuration Management policies and standards, acting with a large degree of autonomy
-Ensure an ITIL best practice approach to delivering Configuration Management, ensure the CMDB facilitates the Change and Problem Management processes, and provide input into other Service Management processes and functions
-Develop and implement the Configuration Management Framework, policies and operating procedures and ensure compliance within the organization
-Champion the Configuration Management process, and provide training to IT staff members regarding their roles and responsibilities according to the Configuration Management Framework
-Develop strong relationships with key stakeholder functions such as Change Management, Release Management and Test Management
-Ensure that the ITSM tool (Service NOW) that contains the CMDB is correctly defined, documented, implemented and populated
-Manage and maintain the CMDB central libraries, tools, common codes and data, including identification, control, status reporting, verification and audit of Configuration Items (CIs)
-Define robust KPIs and Metrics for Configuration Management and establish a Configuration Management reporting dashboard, including creation of reports suitable for the respective management levels
-Liaise with third party vendors and contractors to ensure that Configuration Management processes are understood and correctly executed by all resources that hold a responsibility in this area
-Provide consultancy to other Service Management functions regarding ITIL processes, and contribute to other IT projects/initiatives, providing support and advice as required

IHRE QUALIFIKATIONEN:

-Profound experience within IT Service Management, including profound experience in the design, implementation and/or management of Configuration Management Process and Systems
-Experience with design and implementation of other service management processes such as Change Management, Incident Management, Problem Management desirable
-Understanding of common Service and Process Management methodologies such as ITIL, Cobit
-Experience with Service Now or other ITSM tools, for example Remedy, HPSM
-Fluency in English, German is a plus

WEITERE QUALIFIKATIONEN:

IT service manager