COMS Care Temp Representative Job

COMS CARE TEMP REPRESENTATIVE for a CONTRACT opportunity with Yoh's client located in HOFFMAN ESTATES, IL.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS

- Microsoft Suite
- Professional phone and communication skills

WHAT YOU'LL BE DOING:

- Responsible for providing world-class service to customers who are contacting our business with questions.
- You will be responsible for managing inbound phone calls and resolving customer inquiries at point of contact.
- To serve as an expert for COMS (Customer Online Management System) & point of contact for our customers regarding this application.
- Navigate multiple personal computer, business, email and web applications easily and proficiently while engaged in inbound telephone calls.
- Calls require analysing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally.
- Function comfortably in a fast paced performance based call center environment where calls are monitored, recorded and assessed for quality of performance

WHAT YOU NEED TO BRING TO THE TABLE:

- High School Diploma or GED with a minimum of one (1) year related customer service work experience.
- Experience with Microsoft Suite including: Word, Excel, PowerPoint and Outlook or comparable
- software application.
- Excellent, professional phone and communication skills, interpersonal, verbal, and written with the goal of influencing outcomes.
- Must be able to build positive, productive relationships with customers and team members.
- Excellent listening, troubleshooting, problem solving and analytical skills with ability to resolve conflict effectively.
- Strong organization, time management, and multitasking skills.
- Self-starter with ability to work independently

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: Rene Borst

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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