Complex Complaint Manager

Complex Complaint Manager

Our client, a financial services company is looking for a Complex Complaint Manager for a 3 month contract to be based in London.
As Complex Complaint Manager you will work in a Client facing role and will be dealing with high end clients managing everyday banking type complaints & dealing with complex matters

Key Deliverable:
To manage a defined caseload and project manage' cases to ensure the timely resolution of complex complaints.
To provide support to Private Bankers and Wealth Managers in terms of complaint handling and guidance in terms of consistency, treating customers fairly and internal and FCA guidelines Key Role Deliverables: Criteria/results by which success can be measure
Involvement in all complaints outstanding over two days, ensuring a zero tolerance attitude to breaches, whilst adopting a client centric approach.
Identify complaint trends and provide MI for team leader, including complaints handled, resolved, outstanding and provide analysis of changing patterns or performance noted from personal caseload.

Required Skills:
Complaint handling experience - understanding of procedures, processes & regulatory policy
Strong writing & English skills
Banking experience

If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.