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Complaints Manager (QA)
Eingestellt von Experis IT
Gesuchte Skills: Client
Projektbeschreibung
Our client, a financial services organisation, currently requires the services of a Complaints Manager to work on a 6-month contract based in London.
The roleholder will be responsible for managing the end-to-end customer complaint journey for multiple product types of varying complexity. Our client is setting up a call-centre of up to 25 staff, running pilot activities, processing and migrating accounts. The need a Complaints Manager to ensure that the full E2E process is compliant with wider regulatory and industry standards, ensuring that the customers' expectations are met.
Requirements:
- Experience of providing high standards of well integrated customer service
- Knowledge of banking processes and customer account transactions
- Understanding of complaint handling rules
- Ideally a knowledge/understanding of legislation such as Code of Banking practicce, CCA, Data protection, etc
- Strong process improvement background
Projektdetails
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Einsatzort:
City, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 - months
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung