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Complaints Manager

Eingestellt von Blue Arrow

Gesuchte Skills: Client, Network

Projektbeschreibung

This is a fantastic opportunity to join my client, a well established FTSE 100 financial services company based in Manchester who are looking for experienced financial services/banking candidates to work as Complaints Managers.

.* You must have Financial Services/Banking experience.*

The basic salary is £22,000, initially on a contract until 31st December, with a strong possibility of extension.

The role is working 33 hours per week, over Monday, Tuesday, Wednesday and the hours are 18.00PM to 06.00AM. So you will have Thursday, Friday, Saturday & Sunday off.

You will need to be available to start in September.

PURPOSE OF THE JOB

The role will involve investigating, assessing, reaching conclusions, performing accurate calculations and providing a high standard of customer service on individual cases in line with relevant product, procedural and regulatory requirements.

You will manage your own case load and will be responsible for liaising with Customers, 3rd Parties, such as solicitors and other internal departments. There will also be large admin element.

You will be given comprehensive training over 2 weeks to enable you to understand the Insurance product, use the relevant systems and undertake the role in the style required by the company.

You will need to have excellent verbal and written communication skills as you will be speaking with customers on the phone and responding in writing.

Blue Arrow is one of the UK's largest recruitment businesses, dedicated to providing bespoke staffing solutions through a network of specialist branches and on-site locations. For over 50 years, our priority has been to work in partnership with our clients and candidates to secure long-term relationships.

Blue Arrow provides an extended range of permanent and temporary recruitment services to a variety of public and private sector clients in the following areas:

Catering and Hospitality
Secretarial and Admin
Driving
Industrial and Manufacturing
Distribution and Warehousing

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Blue Arrow