Complaints Handler

A complaints handler to take ownership and investigate customer PPI complaints, in order to effectively resolve complex PPI queries.

The role will involve:

Ensuring customers and third parties are kept up to date at all times, which will involve both written and verbal communications.

Responsible for maintain up to date client records in line with the agreed upon regulations.

Respond to requests from (FOS)

Contribute to overall PPI team performance as well as achieving agreed individual objectives.

Appropriately identify and escalate potential risks issues and concerns that are uncovered throughout the course of an investigation.

Treat customers fairly and make them feel valued.Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice. By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.