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Complaints Handler

Eingestellt von Hyphen

Gesuchte Skills: Client

Projektbeschreibung

On behalf of Hyphens FTSE 100 Life and Pensions/Financial Services client I am currently looking for a Customer Relations/Complaints Handler. The role is located in Craigforth, Stirling for an initial period of 4 months.

Job Purpose:
To process the review of files or complaints to agreed standards and within defined guidelines, deciding on outcomes after completion of full investigation. To provide an efficient and effective complaint handling service to policyholders, with minimal supervision and following guidelines but also seeking out information not available initially and applying judgement to resolve cases.

Skills, Experience and Knowledge:
* A team player, business focused and able to demonstrate understanding and empathy with both internal and external customers.
* Excellent correspondence and organisational skills.
* Ability to work under pressure and to meet deadlines whilst maintaining high quality output.
* Good understanding of various business processing areas.
* FPC qualifications are desirable.
* Working knowledge of computerised systems including Word, Excel and Lotus Notes.
* A good general knowledge of the Life and Pensions/Financial Services Industry
* Appropriate product knowledge substantiated by product tests
* Enhanced communication skills - written and verbal
* Problem solving and decision making.
* Commitment and self-motivation to work within deadlines with minimum supervision.
* Flexibility
* Customer focus, able to communicate at all levels
* Able to manage and service customer needs, aware of customers perceptions and requirements.
* Ability to contribute to procedural changes and documentation

If you feel that your experience matches the above brief please apply immediately by sending your CV.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Hyphen