Complaints Case Resolution Manager - Bristol - £210-£260pd

My Financial Services client based in Bristol requires a Resolution Manager (Complaints) to assist a key change programme.

ESSENTIAL SKILLS:

- Complaints Officer/Analyst/Manager experience (Customer Services)
- Previous Life, Pensions and Investments experience
- Strong Customer Facing experience
- Excellent relationship skills
- Previous Complaints Handling experience

DESIRABLE SKILLS:

- Financial Planning Certificate (FPC) or equivalent (QCF, etc)
- Broad knowledge of Retail Banking experience
- Good knowledge of compliance and regulatory requirements relating to Complaints Handling

SKILLS:

- Review information gathered by case manager to ensure investigation avenues have been followed.
- Ensure complaints are responded to within regulatory timeframes.
- Ensure fair outcome fro the customer is achieved and due consideration is given to inconvenience.
- Excellent communication skills - Relationship and Stakeholder Management
- Thoroughly investigate and understand customer's case, to ensure customer is engaged and kept regularly up to date on progress, arranging any required action to resolve.

RATE: £210 - £260

CONTRACT: 6 months

INITIAL START DATE: ASAP

LOCATION: Bristol

If you feel this role is a good match for your skill sets then please submit your CV detailing your current availability and location etc.