Complaints Analyst

COMPLAINTS ANALYST - LONDON - £350 PER DAY

A leading UK retail bank is looking for a Complaints Analyst to join a pan Group programme with the objective to improve processes, increase responsiveness and deliver an improved colleague and customer experience at reduced cost.

KNOWLEDGE & EXPERIENCE BEING SOUGHT

- Track record of working in a banking environment (Corporate client experience preferred)
- Experience working in a customer service or complaints role in a complex organisation undergoing a large-scale programme
- Knowledge of loan documentation, swap documentation and Interest Rate Swap products
- Ability to solve problems quickly and effectively to come to the best solution for the customer and the Bank
- Ability to demonstrate flexibility and work in a fast paced environment with shifting goalposts
- Ability to build networks across the organisation in order to get to the best outcomes for the customers and the organisation
- Ability to operate in line with the bank's complaints policy, influencing others to operate in a similar manner 

TO BE CONSIDERED YOU WILL IDEALLY HAVE SOME EXPERIENCE OF WORKING WITH AND KNOWLEDGE OF INTEREST RATE DERIVATIVES WITHIN A COMMERCIAL BANKING CLIENT. GENERAL EXPERIENCE OF CREDIT AND BANKING IN GENERAL MIGHT BE CONSIDERED SHOULD YOU HAVE STRONG COMPLAINTS EXPERIENCE.

Please submit your CV to be considered.

We will contact you within 72 hours if your skills are relevant to our client's requirement. EA Consulting Group is acting as an Employment Business for this role under the CEAEBR 2003.