Complaint Support Manager - Legal - Solicitor

Complaint Support Manager - Legal - Solicitor

My T1 Investment Bank client seek a number of individuals with legal experience to assist the Complaint Resolution Director(s) (CRD) with management of the complaints life cycle including; complaint research, analysis, investigation and closure.

This is a level above a Complaint Handler position but will only involve direct Client interaction by exception. Ideal for a Solicitor breaking into Banking on a high profile programme.

MAIN DUTIES:

Research and Investigation

- Review and assess artefacts
- Collate Case files from the artefacts available in various locations
- Review Complaint and agree action required with CRD

Client Management

- Draft bespoke letters including 8 week/substantive/MP letters
- Support Complaint Resolution Director with preparation for customer meetings and follow up on any post meeting feedback or action points.

Skills required:

- Legal background
- Analytical, investigative approach
- Interes Rate Derivative product knowledge helpful
- Complaints experience helpful

Please send a CV in Word format or call for a confidential discussion - interviews are running this week and until 29 November.