Complaint Handling Manager

Complaint Handling Managers; Zuchwil (Switzerland); 3-6 months; 110-125/hr CHF

My client, a well known pharmaceutical company is looking for a Complaint Handling Manager for a medium term contract to be based at their site in Switzerland. They require someone who is able to contact and coordinate market reports (complaints/incidents), receive, monitor, handle, complete and evaluate the messages to ensure customer satisfaction in our markets.

This is an exciting opportunity to work for a company who embrace research and science and where you will be able to touch the lives of over a billion people every day.

Key Responsibilities:
*Maintaining and Optimizing Fine procedures for receiving, tracking, editing, enclosure and evaluation of messages
*Collection and coordination center for messages
*Ensure the documentation and their traceability
*Ensuring customer care after detecting and classifying the messages
*Organize and Share information
*The introduction of measures for the rapid transmission of a competent and technically well-founded statement
*Introduction of correction, respectively. Prevention measures in cooperation with Quality
*Junction to Legal regarding reporting of cases of damage
*Junction with the RM Foundation regarding requested services
*Create the analysis/statistics and reports demonstrating the resulting improvement potential
*Information point for all inquiries regarding market reports by PDC
*Initiating and promoting the highest standards of ethics and compliance with the Companies Code of Conduct and the Compliance Program
*Report events to the competent authorities, in cooperation with RA
*Support for the implementation of Field Actions

Key Requirements:
*Higher Education in Engineering or related fields
*Min 5 years experience in Medical Device or related fields
*In-depth knowledge of the medical device legislation/Vigilance

Languages:
*English - must
*German - desirable

Soft Skills:
*Analytical Skills
*Ability to effectively manage workloads