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Complaint Handling Manager
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Engineering, Client
Projektbeschreibung
On behalf of our major client in Solothurn we are looking for contract resources (over 20 open positions) as a Complaint Handling Manager
Responsibilities involve Legacy review and remediation action of complaint files according to defined protocols.
- Collection and coordination center for messages
- Ensure the documentation and their traceability
- Ensuring customer care after detecting and classifying the messages
- Organize and Share information
- Introduction of correction, respectively
- Prevention measures in cooperation with Quality
- Remediate Field Action documentation as applicable as per protocol
- Create the analysis/statistics and reports demonstrating the resulting improvement potential
- Information point for all inquiries regarding market reports by PDC
Required skills:
- Higher Education in Engineering or related fields
- Min 5 years experience in Medical Device or related fields
- In-depth knowledge of the medical device legislation/Vigilance
- Excellent analytical skills
- Ability to effectively manage workloads
- Fluent German and English
Are you interested in this position? We are looking forward to receive your application.
Responsibilities involve Legacy review and remediation action of complaint files according to defined protocols.
- Collection and coordination center for messages
- Ensure the documentation and their traceability
- Ensuring customer care after detecting and classifying the messages
- Organize and Share information
- Introduction of correction, respectively
- Prevention measures in cooperation with Quality
- Remediate Field Action documentation as applicable as per protocol
- Create the analysis/statistics and reports demonstrating the resulting improvement potential
- Information point for all inquiries regarding market reports by PDC
Required skills:
- Higher Education in Engineering or related fields
- Min 5 years experience in Medical Device or related fields
- In-depth knowledge of the medical device legislation/Vigilance
- Excellent analytical skills
- Ability to effectively manage workloads
- Fluent German and English
Are you interested in this position? We are looking forward to receive your application.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Ingenieurwesen/Technik