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Complaint Handling Manager
Eingestellt von Edelway
Gesuchte Skills: Support, Client
Projektbeschreibung
Complaint Handling Manager
Our global multinational pharmaceutical client (Medical Devices) based in the Bern/Basel area is currently looking for a Complaint Handling Manager to join them on a long term basis.
THE ROLE
* Contact and coordination point for market reports (complaints/incidents).
* Receiving, monitoring, handling, completing and evaluating the messages to ensure customer satisfaction in ourclient's markets.
* Maintaining and Optimizing Fine procedures for receiving, tracking, editing, enclosure and evaluation of messages
* Collection and coordination center for messages
* Ensure the documentation and their traceability
* Ensuring customer care after detecting and classifying the messages
* Organize and Share information
* Introduction of measures for the rapid transmission of a competent and technically well-founded statement
* Introduction of correction, respectively.
* Prevention measures in cooperation with Quality
* Junction to Legal regarding reporting of cases of damage
* Create the analysis/statistics and reports demonstrating the resulting improvement potential
* Initiating and promoting the highest standards of ethics and compliance with our client's Code of Conduct and the Compliance Program
* Report events to the competent authorities
* Support for the implementation of Field Actions
YOUR PROFILE
* Professional training plus 5 years minimum experience in a similar position
* Additional training is welcomed (eg, foremen, technicians, specialist degree)
* Basic technical training and technical merchant or similar
* Very good product knowledge and its application
* In-depth knowledge of the medical device legislation/Vigilance
* Resilience, decision-making ability, communication skills, conflict resolution skills, customer focus, planning ability, enforcement, teamwork
If it sounds like your next challenge, send us your CV and we will contact you shortly to discuss it further.
Our global multinational pharmaceutical client (Medical Devices) based in the Bern/Basel area is currently looking for a Complaint Handling Manager to join them on a long term basis.
THE ROLE
* Contact and coordination point for market reports (complaints/incidents).
* Receiving, monitoring, handling, completing and evaluating the messages to ensure customer satisfaction in ourclient's markets.
* Maintaining and Optimizing Fine procedures for receiving, tracking, editing, enclosure and evaluation of messages
* Collection and coordination center for messages
* Ensure the documentation and their traceability
* Ensuring customer care after detecting and classifying the messages
* Organize and Share information
* Introduction of measures for the rapid transmission of a competent and technically well-founded statement
* Introduction of correction, respectively.
* Prevention measures in cooperation with Quality
* Junction to Legal regarding reporting of cases of damage
* Create the analysis/statistics and reports demonstrating the resulting improvement potential
* Initiating and promoting the highest standards of ethics and compliance with our client's Code of Conduct and the Compliance Program
* Report events to the competent authorities
* Support for the implementation of Field Actions
YOUR PROFILE
* Professional training plus 5 years minimum experience in a similar position
* Additional training is welcomed (eg, foremen, technicians, specialist degree)
* Basic technical training and technical merchant or similar
* Very good product knowledge and its application
* In-depth knowledge of the medical device legislation/Vigilance
* Resilience, decision-making ability, communication skills, conflict resolution skills, customer focus, planning ability, enforcement, teamwork
If it sounds like your next challenge, send us your CV and we will contact you shortly to discuss it further.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges