Complaint Handler - Flexi-Time

Role: Complaint Handler
Working pattern: 7 a.m - 2.30 pm
Salary starting from £14,600 plus excellent benefits
We have opportunities in this role in 1 Wimborne Road, Poole, BH15 2BB.

As a Barclays Complaints Handler, you'll be part of our innovative Complaints team and committed to ensuring the best outcomes for our customers. This is an exciting opportunity to showcase your strong analytical and mediation skills, while joining a team in a global financial services organisation. This is a fast paced role in which you'll have the chance to develop as a customer service professional and build an exciting career with Barclays.

About us:
Our Complaints team delivers a seamless customer experience and aims to achieve the best possible outcomes. They pride themselves on a right first time approach to resolving queries and complaints. They're always looking for innovative solutions that challenge the status quo as well as improve our processes.

As a Complaints Handler, your main responsibilities will involve:

Clearly communicating requirements to other business areas to resolve complaints
Taking ownership of complaints, as defined in Barclays Group Minimum Standards
Adopting a value based approach when dealing with customers
Striving to turn complaints around and maintain Barclaycard's professional image
Strengthening customer loyalty and retention by ensuring the business learns from complaints

As a Complaints Handler, your skills and qualifications will include:

Excellent one-to-one communication skills
A confident and resilient telephone manner
An ability to breakdown complex issues
The capacity to perform in stressful and difficult situations
Proven negotiating and influencing skills

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Values:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity:
We will consider applications from job share applicants.