Complaint Analyst

-experience handling "quality" complaints (not complaints from a customer call)
-the candidates will be managing individual complaints on various AMO product lines, from opening to closing.
-responsible for accurate and timely data entry in corporate complaint database
-they will coordinate complaint investigations, including determining investigation strategies, as needed with internal and external resources
-communicate directly with the Client's customers regarding reported complaints and resolutions
-analyze complaint data to identify any trends, and provide information to department management and other personnel that may lead to a Corrective Action Request.
-work with other departments and vendors on known or emerging issues to resolve quality problems that may impact patient safety.
- respond to technical or medical information requests from healthcare professionals, Company personnel and consumers.
-assist global Company departments by providing ad-hoc reports related to product complaint trending and investigations including doing adverse reporting or SAE and data collections.
-Medical terminology/ophthalmic knowledge desired
-prior experience using complaints processing software (such as CATSWeb) is desirable
-minimum 2 years in medical device and/or pharmaceutical industry, preferably in a complaint handling position.

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