*communications Specialist - Geneva Switzerland*

ABOUT US:

NextLink Solutions is an integrated consultancy helping to provide IT solutions to our clients across Europe, Asia-Pacific and North America. Founded in 1996, Headquartered in Lausanne (Switzerland), we offer IT Solutions by connecting technology professionals together around the world.

REASON FOR THE ROLE:

New solutions have been implemented and a communication specialist is needed to ensure the change management success.

ROLE PURPOSE:

The purpose of the Change Management team is to understand the impacts of changes being introduced within the customer organisation and ensure the effective delivery of changes into the business.

*COMMUNICATIONS SPECIALIST - GENEVA SWITZERLAND*

The Communications Specialist is to develop, coordinate and implement effective change readiness communications activities for the Transformation team.

This position is responsible for the design and delivery of diverse communication requirements for the Transformation project. This will require development of communications materials for the Transformation project and impacted stakeholder groups within the Organisation. This includes the development of key messages to ensure awareness of the changes, and timely communication of project activities and milestones.

This role will require strong stakeholder management skills and need to develop close working relationships with Transformation team members, internal communications and business specialists within line management, and Program communications support.

*COMMUNICATIONS SPECIALIST - GENEVA SWITZERLAND*

SKILL SET:

- Develop and implement an effective communications plan to ensure awareness of key changes being delivered by the Transformation project
- Leverage existing communications channels to drive early awareness of key changes and engagement of key stakeholders
- Interaction with Transformation Change Lead and team members to determine communications priorities, secure communications input and develop and refine communications materials
- Engagement of Transformation Change Lead and project stream leads to enable workstream input into regular project communications
- Collaboration with Change Lead and Change Analysts to ensure communications are used effectively to reinforce key change messages, learning objectives and training activities
- Look for opportunities to drive business readiness via communications
- Support change readiness activities
- Other duties as requested by Change Lead

*COMMUNICATIONS SPECIALIST - GENEVA SWITZERLAND*

ACTIVITIES/DELIVERY:

- Lead communications strategy development
- Lead the development and implementation of the communications plan
- Schedule and prioritise communications activity,
- Present timely progress on communications delivery status
- Report on the effectiveness of all communications
- Provide data to Change Lead on communication success
- Seek appropriate endorsement and approval for all Communications
- Develop internal communications to drive awareness, desire and knowledge, about program changes for all relevant to stakeholders and promote effective change readiness
- Provide input to customer communications
- Briefing external agencies as required
- Seek appropriate endorsement and approval for all communications

DELIVERABLES/OUTCOMES:

- Able to demonstrate valid and reasonable assumptions/inputs used
- All communications are easy to understand, interpret and are in alignment with Program strategy/key changes
- Provide weekly update on communications status
- Delivery of clear and concise communications in a timely manner
- Delivery of communications without adverse impact to operational performance and/or customer experience
- Deliver all communications to high quality standard
- Ensure Program Leadership and key stakeholders are effectively engaged and understand the messaging well ahead of customer or staff contact
- Consistently improve communications in line with internal feedback
- Minimal rework based on stakeholder feedback
- Alignment with tone, messaging and guidelines for all communications
- Experience in stakeholder management and communications planning and ability to collaborate with stakeholders across multiple sites
- Strong time management skills to meet deadlines, establish clear priorities quickly and bring activities to completion on time
- Experience in organisational change communications, ideally within a Matrix-structured organisation.
- Exemplary written and verbal communication skills, and demonstrated ability to clearly strategize, create and manage messages to diverse audiences.
- Ability to deal with tight deadlines, understand the larger objective, and create innovative, compelling ideas to holistically fulfil strategies through multiple channels.
- Ability to engage and influence stakeholders across all levels of the business together with proven experience working with senior business leaders.
- Excellent Analytical skills; applies logical thinking to gathering and analysing information
- Strong planning and organising skills; effectively prioritises and meets designated timeframes, ensuring work priorities are completed on time and within budget
- Highly motivated and enthusiastic with proven experience in balancing the demands and expectations of multi-stakeholder groups while managing competing priorities in a fast-paced environment
- Optional German or French spoken
- Are there any industries you would prefer to see candidates from, if so which ones? Airline/Aerospace

*COMMUNICATIONS SPECIALIST - GENEVA SWITZERLAND*