Command Center Project Coordinator

DESCRIPTION COMMAND CENTER PROJECT COORDINATOR

PURPOSE/SCOPE:

To provide temporary support for  Enterprise Command Center Operations for Health Reform Implementation

The Enterprise Command Center is a highly visible central communication hub to provide a line of sight to senior leadership across the organization for the successful implementation and monitoring of Health Care Reform.

Top daily responsibilities:
(1) Log issues
(2) Pull data and reports
(3) Report out on trends
(4) Flag issues based on severity level criteria
(5) Triage issues

Analyst/Project Coordinator  

Set up command center bridge line  

Own Contact List  

Plan Leadership updates (How will meetings run?)  

Respond to Inquiries (1st point of contact on bridge line)

Follow-up with SME's  

Pull data and reports

Report on trends

Flag issues based on severity level criteria § Triage issues  

Monitor Command Center inbox

Log issues (open and close)

Provides technical and administrative support to project manager(s). Formats documentation, including creation of templates and Shell files. Creations Adobe files and CDs as necessary. Uses variety of software tools sufficiently to support all aspects of the project. Responsible for final assembly and quality of printed materials. Assists with logistics for arranging off-site and department meetings. Assists in maintenance of libraries, databases and graphic management logs. Assists with development of general graphic designs to enhance technical documents. Expert knowledge of MS Word, Project, Excel, PowerPoint and Visio. Ability to resolve problems without delay and/or to seek managerial intervention and operate under stressful, time-sensitive deadlines..

Requirements:
2-3 years experience in incident logging, triage and issue resolution
2-3 years of reporting experience (including running reports in SharePoint and metrics dashboard reporting)
Bachelors Degree is required
Ability to Troubleshoot
Good Communication Skills
Ability to work in a fast paced environment
Flexible
Collaborative
Good Communicator