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Collections/Customer Service
Eingestellt von JP Recovery Services, Inc.
Gesuchte Skills: Client
Projektbeschreibung
JOB SUMMARY:
Collections Associates liquidate bad debt in a 3rd party collection environment, while providing superior service to our clients, utilizing good communication and negotiation skills.
JOB RESPONSIBILITIES/FUNCTIONS:
- Ability to meet monthly productivity standards (400 minutes dialer time per 8 hours worked, down time of less than 40%, and 4 or more urgencies per day)
- Meet or exceed monthly individual or group goals
- Initiate telephone contact with consumers and negotiate resolution on outstanding debt
- Evaluate the nature of the debt and take appropriate steps to resolve while abiding by FDCPA, HIPAA, and company rules and regulations
- Make outbound and accept inbound customer calls and participate in call campaigns as requested
- Document all collections activity accurately on the FACS system
- Perform follow up practices on accounts
- Advise debtors of necessary actions and strategies for debt repayment
- Arrange for debt repayment or establish repayment schedules, based on debtors' financial situations.
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
- Demonstrate the ability to work under pressure while maintaining a high level of professionalism
- Proficiency with using the Flexible Automated Collection System (FACS) software program.
- Should be self-motivated and goal oriented.
- Display excellent customer service, negotiation, communication, and analytical skills
- Strong Typing skills
- Ability to maintain confidentiality in all matters relating to the client and or debtors
- Ability to work independently and as part of a team
- General knowledge of health insurance billing practices and the Health Insurance Portability and Accountability Act (HIPAA) guidelines
- Ability to organize, plan, and prioritize work to accomplish goals
- Basic knowledge of accounting principles and practices and the analysis and reporting of financial data
- Strong understanding of the Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) regulations.
ESSENTIAL EDUCATION, TRAINING, AND WORK EXPERIENCE:
- High school graduate or GED required. Previous experience in a collections position preferred.
PHYSICAL DEMANDS:
- Sitting for an extended period of time
- Communicating via phone, fax and computer
Projektdetails
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Einsatzort:
Rocky River, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung