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Collections/Customer Service

Eingestellt von JP Recovery Services, Inc.

Gesuchte Skills: Client

Projektbeschreibung

COLLECTIONS ASSOCIATE

JOB SUMMARY:

Collections Associates liquidate bad debt in a 3rd party collection environment, while providing superior service to our clients, utilizing good communication and negotiation skills.

JOB RESPONSIBILITIES/FUNCTIONS:

- Ability to meet monthly productivity standards (400 minutes dialer time per 8 hours worked, down time of less than 40%, and 4 or more urgencies per day)
- Meet or exceed monthly individual or group goals
- Initiate telephone contact with consumers and negotiate resolution on outstanding debt
- Evaluate the nature of the debt and take appropriate steps to resolve while abiding by FDCPA, HIPAA, and company rules and regulations
- Make outbound and accept inbound customer calls and participate in call campaigns as requested
- Document all collections activity accurately on the FACS system
- Perform follow up practices on accounts
- Advise debtors of necessary actions and strategies for debt repayment
- Arrange for debt repayment or establish repayment schedules, based on debtors' financial situations.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

- Demonstrate the ability to work under pressure while maintaining a high level of professionalism
- Proficiency with using the Flexible Automated Collection System (FACS) software program.
- Should be self-motivated and goal oriented.
- Display excellent customer service, negotiation, communication, and analytical skills
- Strong Typing skills
- Ability to maintain confidentiality in all matters relating to the client and or debtors
- Ability to work independently and as part of a team
- General knowledge of health insurance billing practices and the Health Insurance Portability and Accountability Act (HIPAA) guidelines
- Ability to organize, plan, and prioritize work to accomplish goals
- Basic knowledge of accounting principles and practices and the analysis and reporting of financial data
- Strong understanding of the Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) regulations.

ESSENTIAL EDUCATION, TRAINING, AND WORK EXPERIENCE:

- High school graduate or GED required. Previous experience in a collections position preferred.

PHYSICAL DEMANDS:

- Sitting for an extended period of time
- Communicating via phone, fax and computer

Projektdetails

  • Einsatzort:

    Rocky River, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

JP Recovery Services, Inc.